Hand Made Genuine Leather Dog Collars.

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FAQ

FREQUENTLY ASKED QUESTIONS ABOUT CUSTOM HAND MADE LEATHER DOG COLLARS & BRACELETS.

Q: Are Jeweled Leathers collars and Bracelet Cuffs made in the USA?

A:  YES.  Other than the gems and some exotic skins that we purchase from around the world to use to create your beautiful collar or bracelet cuff, every part of the manufacture of your collar or cuff is totally constructed in the USA.

Q: Are all of the collars custom made?

A: The basic answer is YES. We don’t keep a large standard stock of collars since to provide all the sizes and styles would run into the millions of available choices. Our desire is to show you what can be made for you or your dog and then hand craft it.

Q: How do I go about having Jeweled Leathers make a unique custom collar for my dog?

A: Just email us or call us and we will work with you on a custom design. We really enjoy talking to our valued customers and making a collar, bracelet or both that will bring a smile to you and your pet. The items shown on our website are examples of designs that we can usually make all the time.

Q: How are the collars and cuffs constructed?

A: We use the softest grade of Kiln Dried calf leather, glove grade kidskin, lambskin and deerskin. The three layers are bonded together and form a smooth inner surface touching the dog or you. For really tiny dogs (collars 10-12 inches) we recommend we only use two layers of leather, the upper where the jewels are mounted, and a lambskin lining. This will keep the collar extremely lightweight and pliable.

Q: How do I know what size collar to buy?

A: Measure your dog or current collar as shown on our How to Measure page. Order the size range that your dog’s exact neck measurement falls into using the guide. This will give you a few extra holes for growth or smaller if you get your dog groomed. We hand make each collar to your size specifications so the exact size of your collar will be customized based on your measurements. Be careful… Measure twice, order once!

Q: Can I make a minor change to a design or do I need to order a custom collar?

A:  All of our collars and bracelets are basically “custom” because each item is sized to fit.  Any combination of gemstones, leather sizes and nailhead patterns can be made by discussing your request before we start construction.

Q: Can I have a custom leather color?

A: Of course, just check our Leather Colors page.

Q: What about dyed or painted collars and bracelets?

A: Other than the kidskin (which we only purchase in black or white), we dye each collar based on your order “in house”. Visit our Leather colors page. The dyes are all water based and won’t harm you or your pet. For the painted collars, we use only a water base acrylic done in two stages to avoid cracking or peeling.

Q: How long will it take to get my order?

A: We have a 2-4 week turnaround time depending on the availability of the gemstones and if we have them in stock. However, if we have the stones in stock, you can have your collar or bracelet in 3-5 days. Please allow a few days for shipping (USPS Priority) within the United States. Shipping outside the USA will be by whatever availability and service is provided. We have found that standard USPS postal service is both the least expensive, and best to use.

Q: How do I keep my collar clean? Should I condition it?

A: You can condition your collar or bracelet by using a high grade leather cleaner/conditioner if it becomes soiled or dirty. All our leathers have been given a “top coat” of a protective finish, but that is not a permanent treatment. Please note: Some dogs can be allergic to various cleaners or conditioners. If you think your fur child might have an allergy to any cleaner, please check with your veterinarian before applying any additional coatings.  You can use a damp cloth to wipe off any dust or dirt and keep your gems shining.

Q:  Can I use these collars on my cats?

A:  The answer is definitely no. Cats are climbers and can easily get a regular collar caught on something. Only buy break-away collars for your kitties.  Currently, we don’t offer the cat safe buckles.

Returns and Warrantees

1-     If you are dissatisfied with your purchase on a stock item, you may return it Postage Pre-paid within 7 days in its original condition and we will either offer a different collar or return your purchase price.

2-     If there is a manufacturer defect, we will gladly fix that problem and we will pay the shipping.

3-     If it is a custom design, we cannot offer any refunds but if there is a manufacturer defect, we will repair it based on our inspection of the item to show it has not been mistreated.

4-     We cannot be responsible for any gems supplied by the customer.

5-     All returned items must be accompanied by our Return Authorization.

6-    All items are subject to our inspection to determine if the item has been abused.